Setup help
If alerts are not arriving, first confirm that the macOS app is installed, armed, and allowed to send notifications. The phone apps only receive alerts; they do not protect the MacBook on their own.
Support
Get help with WhoTouchedMe
Support is centered on the product experience: installation, notifications, billing, privacy, and how the Mac app and mobile companions work together.
Email [email protected]
Include the email address on the account, the device you are using, and a short description of the issue.
Billing and subscription
Billing is handled through the subscription flow in the app. If you need help with renewal, cancellation, or an invoice, include the account email and a brief description of the issue.
Privacy and account requests
Privacy questions should include the account email and the specific request so the team can route it correctly. The policy on the site explains the main data categories the service uses.
Alert behavior
If an alert seems late or missing, check device state, network access, macOS permissions, and notification settings. The service is designed for fast delivery, but delivery still depends on the surrounding system path.